Please note that all inquiries through our Facebook page, Instagram account, and e-mail will be responded to within 24 hours. Apologies in advance for the times that we cannot reply immediately due to influx of inquiries. We are trying to serve everyone with the best of our abilities.
Additional processing time may be required during Sale or Promotional periods due to above average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!
Orders that remain unpaid for 3 days will automatically be canceled.
Plant orders are shipped within 5-7 days depending on availability of the plant. We will send you an update should there be changes in delivery schedules.
Plants are shipped uprooted and airdried. We pack our products by hand and take great care to ensure that they arrive at their final destination safely.
⚠️Plant Culture PH is not responsible for damage done to plants by extreme weather.
You might encounter that some leaves may be falling out, drying up, or watery which is a normal plant reaction as they were put in transit and adjust in their new homes. These types of reaction may vary depending on the type of the plant you purchased. Rest assured that we try to keep them in their most fresh and best condition.
Upon delivery of plants, we offer a 24-hour period money-back guarantee* to all products sold on the website. If for any reason you are not satisfied with your purchase you may reach out to us for a full payment refund. Customer is responsible for shipping returns and associated charges.
All items for return must be in original condition and in their original packaging.
*For provincial orders we will extend the guarantee by 3 days inclusive of shipping duration. Due to changes in weather conditions, fungal damage and black spots that may occur is not covered by our warranty.
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- Online Banking (BPI, BDO, and more)
- Remittance Centers (7-Eleven, Cebuana Lhuillier, and more)